DuncansOnline and its Trade Name CCTVGold have been doing business all over the world for more than eight years. By blending a previous background of more than twenty years of experience in the computer business we are now known as a foremost surveillance supply company. We ship to every country.
We believe we supply online both competitive products and support that is superior to any local source.
- November 2012
Regina, Saskatchewan, Canada S4R 1T7
Van Nuys, CA 91406
Champaign, IL 61820
Baldwin Park, CA 91706
College Point, NY 11356
Grand Prairie, TX 75050
City of Industry, CA 91744
Mainland China Factory and Warehouse
How to Contact Us
Free Pre-Sale Consultation - Free After-Sale Support
By Toll Free North American Number
Telephone Voice Messaging - 24 hours a day
By Online Chat
This is a REALLY FAST way to reach us!
There is an Online Chat Icon at the bottom right hand corner of almost every webpage of our site. Even if it shows that we are not online, go ahead and leave us a message.
email us at [email protected] for a free consultation about choosing the right camera and capture equipment for your needs.
You will be very surprised at how fast you will receive an email back from us.
If you email us your phone number and a suitable time to call you back, we will call you on "our nickel" and provide you with all the pre and after sale support you need.
Use our Contact Us Form
Just click on the Contact Us Link Tab in the Header of our Store and fill in the web form with your details. We will get it fast and respond just as fast!
North American Customers
Try Voice Over Internet Communication from Skype.com
You can Skype us at DuncansOnline
Hours of Operation (Central Time)
Monday to Friday 11am to 11pm
Saturday 1 pm to 5pm
Sales, Service and Support
You won't believe our service! This is where we really excel. All our customers receive the very highest degree of personal support and service.
We are working with all kinds of interesting people who are using our cameras and capture DVRs and cards for all kinds of situations.
We will happily share the experiences that we are having with these people with you.
We pride ourselves in providing EXCEPTIONAL online, email and telephone support to help you with your decision making process and your technical questions.
We believe most of our sales come as a result of our international selling experience, our two year replacement warranty, our personal extensive CCTV and computer experience, and our after sale service and support.
We provide lifetime unlimited free email and telephone support for all installations, and for our capture and remote accessing set-ups
Recent customer's Comments
Yes, i am behind a static IP address. I have a cable line at my house. The only firewall I have on is the Window's firewall. Thanks for replying and helping me out. You guys are the best Ebay sellers I've ever dealt with.
Finally got it installed, - it works. I will play with it for a couple of days. Thanks for your help and I'll e-mail you back in a few days. Greatest response time ever. Thanks again.
We are International Resellers
We are Really Good at Exporting Our Products
Here is Why!!!
John Duncan - Chasing Orcas -Telegraph Cove, North Vancouver Island, B.C. - Sept 2010
Muskoka, Ontario 70.3 Ironman - Sept 2011
Warranties and Guaranteed Satisfaction Policies
100% Satisfaction Guaranteed - No Questions asked!
You have three days from the receipt of your item to contact us and arrange a return for a return for a full refund. Here are the details.
You must email us for a Return Authorization Number.
Parcel must be packed properly, and labeled correctly. We will send you detailed labeling and shipping instructions with your return authorization number.
Upon proper receipt of the returned item, we will issue you a full refund.
You are responsible for the return shipping costs, and insurance.
Your outgoing shipping and handling costs that brought the item to you may not covered under this guarantee.
New Extended Two Year Warranty
All our items have now been upgraded to have a two year extended replacement warranty. If the item becomes defective, contact us within the warranty period and we will replace the item with an item of equal or greater functionality. Naturally, this is subject to non abuse.
Customers must return items at their own cost and must obtain an RMA (Return Merchandise Authorization Number) from us. The words "return for warranty repair" and the RMA number must be clearly marked on the outside of the package..
Naturally, it must be returned in "stellar" condition, with all parts, and the original packaging. Do not use the original packaging as an outer wrap. It must not have any or your writing or labels on it.
Our eBay Store is Closed
We no longer sell our cameras/DVRs on eBay! We no longer sell our cameras/DVRs on eBay!
Read the Reasons behind the Change
Telephone Voice Messaging 24 hours a day
Hours of Operation
Monday to Friday 11am to 11pm
Saturday 1 pm to 5pm